Common purchase queries answered

Orders and Shipping

Fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques

97.66% of the orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please e-mail to change your shipping address immediately. This address cannot be changed once the order has been shipped.

You will receive an e-mail with your tracking number as soon as it is despatched. If you feel it is outside normal waiting times please e-mail

Absolutely not. Credit cards are processed using Stripe on their secured system. We do not capture or hold these details at

Printful EU factory will distribute to the below countries. Aland Islands, Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Ukraine, Vatican City

Items may be delivered separately. eg. Caps will be sent in a different package to hoodies to retain their shape. CDs will come straight from Ky Baldwin as a separate order also.

If you need to swap an item

Returns and Exchanges

As this is a print on demand service any change of minds or incorrect size selections can not be returned or refunded. However, if your product received is misprinted/damaged/defective please e-mail immediately. Printful allow up to 30 days to make a claim for a reprint or refund.

I am so sorry you received the wrong item, please e-mail a photo (with the label clearly recognizable – if it’s a sizing error) to to correct this error.

We are so sorry to hear that your order arrived damaged. Please take a photo of your damaged item and send to We will then aim to have it replaced immediately.

Please e-mail with any questions.

Please e-mail with your order number and the correct shipping address as soon as possible to update your address. This cannot be done once it is shipped and you would need to contact the delivery service to change.

Please contact immediately if you need to change or cancel your order. Changes and cancelations can be made anytime before the item has started to be printed.