Common purchase queries answered
Orders and Shipping
Fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques.
97.66% of the orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Please e-mail sally@kybaldwin.com to change your shipping address immediately. This address cannot be changed once the order has been shipped.
You will receive an e-mail with your tracking number as soon as it is despatched. If you feel it is outside normal waiting times please e-mail sally@kybaldwin.com
Absolutely not. Credit cards are processed using Stripe on their secured system. We do not capture or hold these details at kybaldwin.com
Items may be delivered separately. eg. Caps will be sent in a different package to hoodies to retain their shape. CDs will come straight from Ky Baldwin as a separate order also.
If you need to swap an item
Returns and Exchanges
As this is a print on demand service any change of minds or incorrect size selections can not be returned or refunded. However, if your product received is misprinted/damaged/defective please e-mail sally@kybaldwin.com immediately. Printful allow up to 30 days to make a claim for a reprint or refund.
I am so sorry you received the wrong item, please e-mail a photo (with the label clearly recognizable – if it’s a sizing error) to sally@kybaldwin.com to correct this error.
We are so sorry to hear that your order arrived damaged. Please take a photo of your damaged item and send to sally@kybaldwin.com. We will then aim to have it replaced immediately.
Please e-mail sally@kybaldwin.com with any questions.
Please e-mail sally@kybaldwin.com with your order number and the correct shipping address as soon as possible to update your address. This cannot be done once it is shipped and you would need to contact the delivery service to change.
Please contact sally@kybaldwin.com immediately if you need to change or cancel your order. Changes and cancelations can be made anytime before the item has started to be printed.